Refund Policy

At Vahanse, we aim to deliver high-quality SaaS solutions and ensure customer satisfaction. Below is our refund policy for your reference:

1. General Refund Policy

As our services are delivered digitally, refunds are typically not provided once a subscription or service has been activated.

2. Eligibility for Refunds

Refunds may be considered under the following exceptional circumstances:

• Technical Service Failures: Issues preventing service usage, unresolved by our support team within 14 business days.
• Billing Errors: Incorrect or duplicate charges will be refunded promptly.
• Service Disruption: Partial refunds may apply for prolonged outages caused by us.

3. Non-Refundable Scenarios

Refunds will not be provided in the following cases:

• Change of mind after purchase.
• Failure to utilize the service during the subscription period.
• Cancellation mid-term of the subscription.
• Account termination due to violation of our Terms of Service.

4. Free Trials and Evaluations

We recommend utilizing free trials or demos to assess the suitability of our services before purchase.

5. Subscription Cancellation

Subscriptions can be canceled at any time. Cancellations take effect at the end of the billing cycle, and no refunds are issued for unused time.

6. Refund Process

If you qualify for a refund, follow these steps:

1. Contact our support team at contact@vahanse.com with your account and payment details.
2. Our team will review your request and notify you of the decision.
3. If approved, refunds will be processed within 7-14 business days to the original payment method.

7. Contact Us

If you have questions or concerns about our refund policy, please contact us:

• Email: contact@vahanse.com
• Phone: 88 77 82 88 77
• Head office: Vahanfin Solutions Pvt Ltd, Nabibux House, 3rd Floor, Vakola Bridge Road, Santacruz (E), Mumbai 400 055, Maharashtra, India

8. Policy Updates

This policy is subject to updates. The latest version will always be available on our website.

Effective Date: 7 December 2024
Last Updated: 7 December 2024